IMPORTANT NOTE: IF YOU ARE ORDERING FOR CHRISTMAS. ROYAL MAIL AND OTHER COURIERS RECOMMEND TO AVOID DISSAPOINTMENT YOU ORDER USING NEXT DAY SERVICE OPTION WHEN PURCHASING, AS FAR IN AS POSSIBLE IN ADVANCE.
THE LAST DATE TO GUARANTEE* DELIVERY USING NEXT DAY SERVICE FOR CHRISTMAS EVE, WOULD BE DECEMBER 23RD 2015, FOR LAST ORDERS REQUEST NEXT DAY (FOR MAINLAND UK ONLY) OUTSIDE MAINLAND UK, HIGHLANDS, CHANNEL ISLANDS, BT AND INTERNATIONAL SHOULD ALSO ORDER 7 WORKING DAYS PRIOR TO 23RD DECEMBER TO AVOID DISSAPOINTMENT. ALL OTHER SERVICES IF PURCHASED ON 23RD DECEMBER MAY NOT BE GUARANTEED DELIVERY AND IS AT YOUR OWN RISK.
All orders are shipped via our friends at DPD and Royal Mail depending on your item. Please note that FREE DELIVERY (if any) only applies to main land UK (Not Islands or Highlands).
If this is your first order with us, please ensure that the only address you enter is the credit/debit card billing address, as this is the only address to which we can deliver. We are not insured to delivery to any other address, any loss or different signature is not our responsibility.
You will receive an on screen confirmation once your payment has been authorised. Along with an email acknowledging your order, the address the goods are to be delivered to. In both bases you will be provided with an order reference number. Please quote this number with any enquiries.
Once your order has been despatched, we will email you an order receipt and warranty information. Please keep this safe for your records.
Delivery occurs within 7 working days (unless ordered on an expedited service) Please see delivery times below. If after this time you have still to take receipt of your order please email firstname.lastname@example.org or call 02072539936 (Mon – Fri 10am – 530pm) providing your order number, name, address, brief details of what you ordered and any shipment number you may have so we can help you and track the item.
We strive to answer all queries within a working day, although at busy times we do ask that you bear with us. Please submit your query only once, as repeated emails/telephone calls only serves to slow down our response time and can result in further delays to your order.
All deliveries must be signed for by the recipient. They will NOT be left with a strange neighbour, or garages, sheds, outside loos, porches etc. You must examine the goods before signing for them to ensure they are in good condition - if packaging is damaged please do not accept goods. Instead notify us as soon as possible. If there is no-one in to sign for the goods, they will be taken back to the courier depot and a card left. Once the nominated carrier obtains a clean signature, no claims will be accepted. You have to trust the shipper as we do.
If we are out of stock of an item or there is a problem, we will contact you as soon as is possible.
Our Standard mainland UK delivery is free on all online orders*
We offer a wide selection of delivery options including standard mainland UK, Next Working Day, Saturday Delivery and Click&Collect. We also deliver to selected European countries. Please see full terms and conditions.*
UK NON-MAINLAND POSTCODES
The following postcodes are considered non-mainland:
- IM1, IM2, IM3, IM4, IM5, IM6, IM7, IM8, IM9
- TR21, TR22, TR23, TR24, TR25
- PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41
- AB30, AB31, AB33, AB34, AB35, AB36, AB37, AB38, AB43, AB44, AB45, AB46, AB47, AB48, AB49, AB50, AB51, AB52, AB53, AB54, AB55, AB56
- FK17, FK18, FK19, FK20, FK21, FK22, FK23, FK24, FK25, FK26, FK27, FK28, FK29, FK30, FK31, FK32, FK33, FK34, FK35, FK36, FK37, FK38, FK39, FK40, FK41, FK42, FK43, FK44, FK45, FK46, FK47, FK48, FK49, FK50, FK51, FK52, FK53, FK54, FK55, FK56, FK57, FK58, FK59, FK60, FK61, FK62, FK63, FK64, FK65, FK66, FK67, FK68, FK69, FK70, FK71, FK72, FK73, FK74, FK75, FK76, FK77, FK78, FK79, FK80, FK81, FK82, FK83, FK84, FK85, FK86, FK87, FK88, FK89, FK90, FK91, FK92, FK93, FK94, FK95, FK96, FK97, FK98, FK99
- IV1, IV2, IV3, IV4, IV5, IV6, IV7, IV8, IV9, IV10, IV11, IV12, IV13, IV14, IV15, IV16, IV17, IV18, IV19, IV20, IV21, IV22, IV23, IV24, IV25, IV26, IV27, IV28, IV30, IV31, IV32, IV33, IV34, IV35, IV36, IV37, IV38, IV39, IV52, IV53, IV54, IV63
- KW1, KW2, KW3, KW5, KW6, KW7, KW8, KW9, KW10, KW11, KW12, KW13, KW14
- PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40
- PH18, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH49, PH50
- HS1, HS2, HS3, HS4, HS5, HS6, HS7, HS8, HS9
- IV40, IV41, IV42, IV43, IV44, IV45, IV46, IV47, IV48, IV49, IV50, IV51, IV55, IV56
- KA27, KA28
- KW15, KW16, KW17
- PA20, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78
- PH42, PH43, PH44
- ZE1, ZE2, ZE3
- GY, JE
UK Delivery Options & Charges
|Standard - Orders over £30||Place your order by 3pm receive it within 3-5 working days||Free|
|Standard - Orders under £29.99||Place your order by 3pm receive it within 3-5 working days||£2.99|
|Next Day mainland UK||Place your order by 3pm Monday - Thursday and receive it next day - UK Mainland address only*||£9.99|
|Saturday Delivery||Delivered on a Saturday - UK Mainland address only, if placed by 3PM Monday to Friday||£20|
Note: Orders over £19.99 and/or over 1KG, require an additional charge of shipmemt at £9.99 for outside mainland UK destinations.
Click and collect – Pay online and select to collect in person, please bring photographic ID and your order number. The goods can only be handed over to the customer’s name on the invoice.
We use a number of well-known and reliable couriers available to deliver your order. Once your order has successfully been processed, you will receive an order confirmation via email which will contain information on the shipping time for your order. If you wish to have tracking number please contact us. All our courier delivered orders require a signature upon delivery. Our couriers deliver from 9am to 5pm, Monday to Friday unless Saturday Delivery service is used. If you aren’t home, a calling card will be left.
In the unlikely event that your product is lost or damaged in transit, please contact the courier and contact us within 3-5 working days of placing your order, no later as this must be raised as soon as possible for claim purposes.
We deliver to most European countries. However, when placing your order, specify the country of destination in the address section. If your country isn’t listed, please email us – we may be able to provide you with a customised delivery and insurance quote.
All international orders must be paid by PayPal, and will be dispatched once payment has cleared. You may also be liable for clearance charges, custom duties and any other charges from your country of destination – please contact your local customs office for further information. For larger items such as TVs, where insurance isn’t available, we may, at our discretion, refuse the order.
Prices listed are only to mainland countries and not Island territories. Our shipping prices do no include any local taxes customs or duty charges. These are the customers responsibiilty and should always check these prices before ordering. You will not be refunded these by us if you chose to return as unwanted within 14 days and are responsible for the postage back unless faulty as new. If found not to be faulty as new, you will be charged engineers time.
Here is a list of European countries that we deliver to:
|Zone 1||Belgium, France, Germany, Ireland, Luxembourg, Netherlands, Denmark||5 - 7 working days||£14.95|
|Zone 2||Austria, Switzerland, Czech Republic, Italy, Spain||5 - 7 working days||£29.95|
|Zone 3||Finland, Poland, Portugal, Sweden||5 - 7 working days||£32.95|
Need help or advice?
Please get in touch if you have any queries about our delivery services or require a quote. You can reach us by phone, or send us an email.